Grievance Redressal – ShailPiya Care
We're Here to Make Things Right
At ShailPiya, every piece of jewellery is handcrafted with devotion, artistry, and care. However, if you've experienced any manufacturing or product-related issue, we're committed to resolving it quickly and fairly.
This page allows you to submit a formal grievance related to the product's quality, finishing, fitting, or craftsmanship. Our team reviews each submission with empathy and transparency — because your trust means everything to us.
Types of Grievances We Accept
Please use this form only for manufacturing or product-related concerns, such as:
- Defect in metal, stone, or clasp
- Rough or unfinished surface
- Missing stone or component
- Incorrect size or fitting issue
- Tarnish or colour change on arrival
- Product mismatch from order description
Submit Your Grievance
Please fill out the form below to help us assist you better.
- Product Defect
- Missing Part
- Wrong Item Received
- Other Manufacturing Concern
- Exchange
- Repair
- Refund (if applicable)
Once you submit, you'll receive an acknowledgment on-screen confirming receipt.
Response & Resolution Timeline
We acknowledge your complaint within 24–48 working hours.
Our team evaluates your request and responds within 3–5 working days.
If your concern is approved, an exchange, repair, or refund will be initiated as per our internal quality policy.
Before You Submit
To ensure a smooth resolution, please:
- Raise the grievance within 7 days of product delivery.
- Keep the item unused, in original packaging, until reviewed.
- Provide clear product photos showing the issue.
- Avoid using this form for delivery or payment-related queries — those can be handled through the Order Support page.
Our Commitment
Every ShailPiya piece carries the soul of Jaipur's heritage and the pride of Indian craftsmanship. Your satisfaction is our greatest ornament — and we're always ready to restore it, one jewel at a time.
Contact Support
If you prefer personal assistance, you can also reach our grievance desk: